FAQs

Yes. Before the job goes into production we can check the file technically — size, bleed, resolution, colour space, how fonts are handled and so on — and tell you if something needs fixing. If you definitely want a check before printing, write it in the order notes or contact customer service and attach the file and the order number.

Bleed is extra artwork that extends past the final size so that trimming does not leave a white line at the edge. The safe area is a zone inside the final size where you do not place important text or logos, so they do not end up too close to the edge. As a rule leave at least 2–3 mm of bleed on advertising material and 3–5 mm on bound products; keep the safe area about the same distance in from the trimmed edge.

Yes, by agreement. If you have the content, the logo and an idea of the style, we can help create the design or adapt an existing file. Send us the file and a description of what you want changed; if needed we will quote the work before starting.

Yes, when it has been agreed. A digital proof, a webproof, lets you check before printing that the right file goes into production — the number and order of pages, the placement of images and text, the format, the bleed and other details of the job. Ask for a proof in the order notes or write to customer service; printing starts after your approval.

It depends on the quality of the file. A vector logo (PDF/AI/EPS/SVG) works best, because it stays sharp at any size. If the logo is only a JPG or PNG, we check whether the resolution and sharpness are good enough; if not, we will suggest a larger file, vectorising the logo, or replacing it from a better source.

Yes, many products can be printed with variations (different names, serial numbers, QR codes), though what is possible depends on the product and the number of variants. Send the data in one consistent format (a spreadsheet works well) and describe what has to change; we will then confirm the solution and the price.

Lamination protects the print against wear, dirt, moisture and fading, and makes the surface stronger. It is worth it on anything that passes through many hands or has to stay presentable for a long time — business cards, menus, cards, tags — and wherever the surface is likely to get dirty.

Rounded corners suit you if you want a softer look and corners that survive handling better. Folding makes sense when there is a lot of content and it has to stay compact and readable (leaflets, manuals). Die-cutting and other special finishing are good for standing out and for unusual shapes, but they need a more detailed technical agreement so that cutting lines, safe areas and layout work in production.

Paper stickers work well indoors and on dry surfaces and are usually the cheapest. Film stickers stand up better to moisture and wear and suit more demanding conditions. Stickers with removable adhesive are meant for temporary use, where it matters that the sticker comes off cleanly later.

It depends on the material, the adhesive and the surface. For outdoor use and damp conditions we normally recommend film-based stickers with a suitable adhesive. For fridge use what matters most is that the surface is clean and dry when applied and that the material is chosen for lower temperature and humidity. Describe where the sticker will be used and what it goes on (glass, plastic, cardboard) and we will recommend the right option.

Yes, as long as the order has not gone into production. Get in touch as soon as you can, give the order number and say what you want to change (file, quantity, delivery method and so on).

Tell us straight away. If the order has not gone into production, the file or the text can usually be replaced. Once production has started, a change can mean extra cost or a reprint — so react as soon as you notice the mistake.

Yes, by agreement. With several shipments or delivery addresses the clearest solution is either separate orders or a word with customer service, so we can arrange it properly and work out the delivery costs.

You get a confirmation by e-mail once the order is placed. The order moves into production when everything needed is in place, and customer service can tell you how it is progressing. Delivery notifications depend on the delivery method you chose.

It depends on the product, the quantity and the current workload. If your deadline is very tight, contact us before ordering or immediately after, and describe the product, the quantity and the date you need. We will confirm whether the rush job is realistic and on what terms.

Claims about the product must be sent within 7 days of receiving the goods to printshop@pajoprint.eu. Photograph the damage and the packaging straight away and keep the products until the case is settled. The detailed requirements for claims are set out in our terms of sale.

1. Choose the product
Open www.pajoprint.eu and pick the product you need (business cards, invitations, posters, calendars and so on).

2. Set up the artwork
Use a ready-made template or upload your own file (PDF, JPG or similar). Add text, images or a logo if you want.

3. Choose the quantity and print options
Select the run, paper, finishing and any extras (lamination, folding, rounded corners).

4. Add to cart and check out
Click "Add to cart" and then "Checkout". Enter your details and choose the delivery method.

5. Pay
Payment goes through a secure bank link or card payment.

6. Confirm and follow the order
You get a confirmation by e-mail and can ask for updates on progress. Once everything is in order, the job goes to print.

We accept composite PDF print files created to the PDF/X standard (PDF/X-1a or PDF/X-4).

• The PDF must be produced from the design application using a PDF/X preset, or from a PostScript file through Adobe Acrobat Distiller using a PDF/X preset.
• Colours must match the order: either CMYK, or CMYK together with the spot (Pantone) colours used in the job.
• A file printed in CMYK only must not contain unnecessary spot, RGB or other colours. Files containing them are converted to CMYK automatically during prepress, which can give a slightly different result than the colour on your screen.
• Image resolution 300–400 dpi; backgrounds and other less important raster objects 200 dpi, never below 150 dpi (posters).
• All fonts must be embedded in the PDF or converted to outlines.
• The document page size must match the trimmed size of the job, and the page orientation must match the finished product (landscape / portrait).
• Bleed must be added outside the trimmed size: at least 2–3 mm on advertising material and 3–5 mm on bound products.
• For bound products all pages must run consecutively in one file; facing pages must not be combined into spreads.
• Resolution: 300 dpi.
• Check the file visually before sending it, preferably in Acrobat Professional, and run a preflight check.

You can pay in advance by bank link or against an invoice.

There are three options:

1. Pick-up at our door — Lao 12/1, Pärnu; open 8:30 to 16:30
2. Parcel locker: Omniva, Smartpost or DPD
3. Courier

Choose the product you want to order and then click "Upload your print file".

Smaller runs are ready in a couple of working days, larger ones take up to a week.