FAQs

Yes. Before the job goes into production we can check the file technically — size, bleed, resolution, colour space, how fonts are handled and so on — and tell you if something needs fixing. If you definitely want a check before printing, write it in the order notes or contact customer service and attach the file and the order number.

Bleed is the part of the design that extends beyond the finished size. We print on a larger sheet and trim the product to size at the end. The cut can shift by up to 1 mm, and if the background ends exactly on the trim line, a white line is left at the edge.

That’s why background colours and images that run to the edge extend 3 mm past the trim line. Text, logos and other important elements stay at least 3 mm inside the trim line – this is the safe area.

Example: an A5 flyer is 148 × 210 mm, the file with bleed is 154 × 216 mm.

How to set up bleed

• InDesign: in the new document dialog, Bleed and Slug → Bleed 3 mm. When exporting the PDF, choose Marks and Bleeds → Use Document Bleed Settings.
• Illustrator: Bleed 3 mm on all sides in the document settings. When saving the PDF, Marks and Bleeds → Use Document Bleed Settings.
• Affinity: Document Setup → Bleed 3 mm, and tick Include bleed when exporting.
• Canva: see How do I save a print file in Canva?
• Word and PowerPoint: there is no bleed setting. Make the page 6 mm larger (3 mm on each side), run the background to the edge of the page and keep text at least 6 mm from the edge.

If a file has no bleed, we contact you before printing.

Yes, by agreement. If you have the content, the logo and an idea of the style, we can help create the design or adapt an existing file. Send us the file and a description of what you want changed; if needed we will quote the work before starting.

Yes, when it has been agreed. A digital proof, a webproof, lets you check before printing that the right file goes into production — the number and order of pages, the placement of images and text, the format, the bleed and other details of the job. Ask for a proof in the order notes or write to customer service; printing starts after your approval.

It depends on the quality of the file. A vector logo (PDF/AI/EPS/SVG) works best, because it stays sharp at any size. If the logo is only a JPG or PNG, we check whether the resolution and sharpness are good enough; if not, we will suggest a larger file, vectorising the logo, or replacing it from a better source.

Yes, many products can be printed with variations (different names, serial numbers, QR codes), though what is possible depends on the product and the number of variants. Send the data in one consistent format (a spreadsheet works well) and describe what has to change; we will then confirm the solution and the price.

Foil is marked in the file with a colour that is not printed. We make the die from it.

Two ways to do it

• On the same page: everything that should be foil is 100% magenta (C0 M100 Y0 K0). Don’t use magenta anywhere else in the design.
• On a separate page: the foil page follows the print page in the PDF. It contains only the foil artwork in 100% black (K) or 100% magenta (M), in exactly the same position as on the print page. Everything else stays white.

Requirements

• Vector artwork, text converted to outlines. Photos, gradients and halftones don’t work in foil.
• Lines at least 0.3 mm, text at least 7 pt.
• Keep foil at least 3 mm inside the trim line.
• Foil can shift up to 1 mm relative to the print. Don’t place it exactly on a printed line or inside a printed outline.
• Foil is one colour per side.

You can also design foil stamped business cards on the product page: select a text or shape and mark it as foil. File templates are on the same page.

Debossing presses an image into the paper with a die, without ink. The file shows which image is pressed, and we make the die from it.

Two ways to do it

• On a separate page: the debossing page follows the print pages in the PDF. It contains only the image to be pressed in 100% black (K) or 100% magenta (M), in exactly the same position as on the front. Everything else stays white.
• On the same page: mark the debossing in 100% magenta (C0 M100 Y0 K0). Don’t use magenta anywhere else in the design.

Requirements

• Vector artwork, text converted to outlines. Photos and greyscale don’t work.
• Lines at least 0.35 mm, text at least 8 pt, at least 0.5 mm between elements.
• Keep debossing at least 5 mm inside the trim line.
• Works for a logo, a monogram or a line of text. Large solid areas don’t press evenly into the paper.
• Debossing can shift up to 1 mm relative to the print.
• Debossing shows as a relief on the back. Keep that area free of text on the back.

Thick uncoated board gives the clearest impression. File templates are on the debossed business cards product page.

1. Correct size: choose Create a design → Custom size and enter the finished size in millimetres, for example 148 × 210 mm for an A5 flyer.
2. Bleed: File → Settings → Show print bleed. A dotted line appears around the page. Backgrounds and images that run to the edge go past the dotted line to the edge of the page; keep text and logos at least 3 mm inside the dotted line.
3. Saving: Share → Download. Choose PDF as the file type and Print as the preset.
4. Bleed in the file: open Advanced Settings and turn on Crop marks and bleed.
5. Colours: with Canva Pro, choose Color profile → CMYK. The free plan doesn’t have this option; we convert the file to CMYK ourselves, and bright RGB colours may print slightly duller.
6. Several pages: all pages are saved in one PDF in the order they are in Canva.

PNG, JPG and a PDF with the Digital preset are not suitable for print – they are meant for screens and have no bleed.

A guide with pictures is in the article Preparing a print file.

AI quickly gives you a background image, an illustration or a design idea. It usually doesn’t produce a print-ready file:

• the image is in RGB and typically 1024–2048 pixels wide, which is 9–17 cm at 300 dpi;
• text often contains errors, especially accented letters;
• AI doesn’t account for bleed or the safe area.

How to do it

1. Let the AI create the image only, without text.
2. Place the image in Canva or a design program and add text and logo there.
3. Save a print-quality PDF (see the Canva guide).

Example prompt

“Create a background image for an A5 flyer. Size including 3 mm bleed: 154 × 216 mm, portrait, highest possible resolution. No text. Leave a calm area in the top third for a headline and keep important elements at least 10 mm from the edges. Style: [describe style, colours and mood].”

If the image is below 300 dpi at print size, enlarge it with an AI upscaler. If you’d like our designer to do the design, send an inquiry.

Coil and Wire-O binding

• The pages are punched along the binding edge. Keep text, page numbers and logos at least 10 mm from the binding edge.
• Backgrounds and images can run over the binding edge – the holes simply go through them.
• For products bound along the top edge (a calendar, for example), rotate the back pages 180° so the text is the right way up when the page is turned.
• A printed cover goes in the same PDF as the first and last page.

Perfect binding

• The inside pages are one PDF of single pages. The cover is a separate PDF as a spread: back cover, spine and front cover side by side, with 3 mm bleed all round.
• A perfect-bound book doesn’t open completely flat, and up to 1 mm is milled off the spine. Leave at least 15 mm free on the spine side of the inside pages.
• The cover is also glued to the block along the spine. Don’t place important text or images next to the spine on the inside cover or on the first and last inside page.
• Text can go on the spine when it is at least 5 mm thick. Leave 1 mm free at both edges of the spine.

Spine width = number of pages / 2 × paper thickness + about 0.5 mm for the cover. Our perfect-binding inside papers:

Example: 200 pages on uncoated 100 g – 100 × 0.12 + 0.5 = 12.5 mm. Thicknesses are approximate. For other papers, or if you need an exact figure, we send you the spine width before printing.

Saddle stitching

• The page count must be divisible by four.
• In a thicker booklet the inner pages shift towards the edge after trimming. Keep text at least 5 mm from the outer edge.

Lamination protects the print against wear, dirt, moisture and fading, and makes the surface stronger. It is worth it on anything that passes through many hands or has to stay presentable for a long time — business cards, menus, cards, tags — and wherever the surface is likely to get dirty.

Rounded corners suit you if you want a softer look and corners that survive handling better. Folding makes sense when there is a lot of content and it has to stay compact and readable (leaflets, manuals). Die-cutting and other special finishing are good for standing out and for unusual shapes, but they need a more detailed technical agreement so that cutting lines, safe areas and layout work in production.

Paper stickers work well indoors and on dry surfaces and are usually the cheapest. Film stickers stand up better to moisture and wear and suit more demanding conditions. Stickers with removable adhesive are meant for temporary use, where it matters that the sticker comes off cleanly later.

It depends on the material, the adhesive and the surface. For outdoor use and damp conditions we normally recommend film-based stickers with a suitable adhesive. For fridge use what matters most is that the surface is clean and dry when applied and that the material is chosen for lower temperature and humidity. Describe where the sticker will be used and what it goes on (glass, plastic, cardboard) and we will recommend the right option.

Yes, as long as the order has not gone into production. Get in touch as soon as you can, give the order number and say what you want to change (file, quantity, delivery method and so on).

Tell us straight away. If the order has not gone into production, the file or the text can usually be replaced. Once production has started, a change can mean extra cost or a reprint — so react as soon as you notice the mistake.

Yes, by agreement. With several shipments or delivery addresses the clearest solution is either separate orders or a word with customer service, so we can arrange it properly and work out the delivery costs.

You get a confirmation by e-mail once the order is placed. The order moves into production when everything needed is in place, and customer service can tell you how it is progressing. Delivery notifications depend on the delivery method you chose.

It depends on the product, the quantity and the current workload. If your deadline is very tight, contact us before ordering or immediately after, and describe the product, the quantity and the date you need. We will confirm whether the rush job is realistic and on what terms.

Claims about the product must be sent within 7 days of receiving the goods to printshop@pajoprint.eu. Photograph the damage and the packaging straight away and keep the products until the case is settled. The detailed requirements for claims are set out in our terms of sale.

1. Choose the product
Open www.pajoprint.eu and pick the product you need (business cards, invitations, posters, calendars and so on).

2. Set up the artwork
Use a ready-made template or upload your own file (PDF, JPG or similar). Add text, images or a logo if you want.

3. Choose the quantity and print options
Select the run, paper, finishing and any extras (lamination, folding, rounded corners).

4. Add to cart and check out
Click "Add to cart" and then "Checkout". Enter your details and choose the delivery method.

5. Pay
Payment goes through a secure bank link or card payment.

6. Confirm and follow the order
You get a confirmation by e-mail and can ask for updates on progress. Once everything is in order, the job goes to print.

The print file is a PDF, preferably PDF/X-1a or PDF/X-4.

• Colours: CMYK. We convert RGB and Pantone colours to CMYK in prepress, so the colour may differ slightly from what you see on screen. If your job uses a Pantone colour, mention it in the order.
• Images: at least 300 dpi at print size. For large posters viewed from a distance, 150 dpi is enough.
• Fonts: embedded in the PDF or converted to outlines.
• Page size: the finished size plus 3 mm bleed on each side, with the orientation of the finished product. Keep text and logos at least 3 mm inside the trim line.
• Several pages: all pages in one PDF, in order and as single pages, not as spreads.
• Check: look through the PDF in Acrobat before sending. Acrobat Pro Preflight finds RGB colours, missing fonts and low-resolution images.

You will find detailed guides on this page in the Design & artwork section: bleed, foil stamping, debossing, allowing for binding, saving from Canva and using AI for design.

You can pay in advance by bank link or against an invoice.

There are three options:

1. Pick-up at our door — Lao 12/1, Pärnu; open 8:30 to 16:30
2. Parcel locker: Omniva, Smartpost or DPD
3. Courier

Choose the product you want to order and then click "Upload your print file".

Smaller runs are ready in a couple of working days, larger ones take up to a week.