Terms & Conditions
ONLINE STORE TERMS AND CONDITIONS OF SALE
The owner of the online store pajoprint.eu (hereinafter the Online Store) is AS Pajo (registry code 10248356), located at Pärnu mnt 58, Sindi, Tori Parish, Pärnumaa 86703, Estonia.
1. Definitions
Service Provider – AS Pajo
Customer – a natural or legal person ordering works, products, or services from AS Pajo
Party / Parties – AS Pajo and the Customer separately or together
Works – all works, products, and services ordered by the Customer from AS Pajo
2. Validity of the Sales Contract, Product and Price Information
2.1. These terms and conditions apply to the purchase of goods and services from the Online Store.
2.2. The prices of products sold in the Online Store are displayed next to the products. Prices are subject to value-added tax (VAT) and delivery fees. All prices are in euros.
2.3. A response to an offer that includes additions, limitations, or proposals shall not bind the Service Provider and shall be deemed a counter-offer by the Customer.
2.4. The content of the offer is confidential. The Parties are not entitled to use it for any other purpose or disclose it to third parties.
2.5. Delivery fees depend on the Customer’s location and the selected delivery method. The corresponding price information is displayed in the Online Store.
2.6. Product descriptions and technical information are presented directly next to the products in the Online Store.
3. Placing an Order and Payment
3.1. To place an order, the Customer must add the desired products to the shopping cart, complete the required data fields, and select a suitable delivery method.
3.2. The total amount payable will then be displayed and can be paid using the following payment methods:
Estonian bank links: Swedbank, SEB, Luminor, LHV
Pay later solutions: Slice in 3, Liisi ID, Finora Credit
Card payments: Visa, Mastercard
Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
Latvian bank links: Swedbank, SEB, Citadele, Luminor
Lithuanian bank links: Swedbank, SEB, Luminor
Note: When paying via a bank link, the Customer must click the “Return to merchant” button on the bank’s page.
3.3. Payments are processed by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment. The Seller has no access to the Customer’s bank or credit card details.
3.4. The sales contract enters into force once the amount due has been credited to the Online Store’s bank account.
3.5. The owner of the Online Store is the controller of personal data and forwards the data necessary for payment processing to the authorized processor, Maksekeskus AS.
4. Delivery
4.1. Goods are delivered to member states of the European Union.
4.2. The Customer may choose between the following delivery methods:
self-collection
courier service
parcel locker
4.3. AS Pajo’s delivery partners are HRX, DSV, and Omniva.
4.4. Shipping costs are borne by the Customer and are displayed when selecting the delivery method.
4.5. Deliveries within Estonia generally reach the Customer within 2 business days to 1 week from the entry into force of the contract. Deliveries outside Estonia take place within 5–10 calendar days.
4.6. In exceptional cases, AS Pajo has the right to deliver goods within up to 45 calendar days.
4.7. The Customer is obliged to accept the Works at the agreed time and place. If the Customer fails to do so, the Service Provider has the right to claim compensation for incurred costs.
4.8. If the Customer does not accept the Works within 90 days from the agreed deadline, the Service Provider has the right to dispose of the Works and claim compensation for damages incurred.
5. Right of Withdrawal
5.1. All products offered in the AS Pajo Online Store are produced based on the specifications provided by the Customer.
5.2. Pursuant to § 53 (4) of the Estonian Law of Obligations Act, the right of withdrawal and return does not apply to such products.
6. Submitting Claims
6.1. The Online Store is liable for non-conformity of the goods with the contract terms if the defect existed at the time of delivery.
6.2. The Parties are liable to each other for direct damages caused by breach of contract to the extent documented. Liability for indirect damages (including loss of profit) is excluded.
6.3. In the event of a defect, the Customer must contact the Online Store no later than 8 days after discovery by emailing printshop@pajoprint.eu or calling +372 5029 841.
6.4. The Service Provider is not liable for defects caused by errors in materials submitted by the Customer or inaccurate instructions. Minor deviations do not constitute grounds for withdrawal from the contract.
6.5. The Online Store is not liable for defects that arise after the goods have been delivered to the Customer.
6.6. If a defect occurs for which the Online Store is responsible, the defective goods will be repaired or replaced.
6.7. The Online Store will respond to the Customer’s complaint in writing within 15 days.
7. Direct Marketing and Processing of Personal Data
7.1. The Online Store uses the Customer’s personal data only for order processing and delivery of goods.
7.2. Personal data is transferred to the transport service provider solely for delivery purposes.
7.3. Newsletters and offers are sent only if the Customer has given consent.
7.4. The Customer has the right to unsubscribe from newsletters at any time by using the link in the email or by notifying via email.
8. Dispute Resolution
8.1. Claims should be sent to printshop@pajoprint.eu or submitted by phone at +372 5029 841.
8.2. If no agreement is reached, a Customer who is a natural person may turn to the Consumer Disputes Committee. The procedure is free of charge.
8.3. By agreement of the Parties, an independent expert opinion (ETPL Expert Committee) may be requested.
8.4. The Customer also has the right to turn to the European Union’s online dispute resolution platform.
8.5. Disputes between legal persons shall be resolved in Harju County Court.
9. Miscellaneous Provisions
9.1. If the law requires the submission of mandatory archive copies of printed materials, the Service Provider shall produce them at the Customer’s expense in addition to the print run and forward them to the relevant authorities.
9.2. The obligation to submit print files to state authorities lies with the Customer unless otherwise agreed.
