Terms & Conditions

CONDITIONS OF SALE OF THE WEB STORE
The owner of pajoprint.eu (hereinafter ‘the web store’) is AS PAJO (registry code 10248356), located in Pärnu County, Tori rural municipality, Sindi town, Pärnu mnt 58, 86703.
Terms
Executer – AS Pajo.
Clients – natural or legal persons who order works, products, or services from AS Pajo.
Party or parties – AS Pajo and the client individually or both AS Pajo and the client collectively.
Works – works, products, and services ordered from AS Pajo by a client.

Validity of the sales contract, information on products and prices
The conditions of sale apply to products that are purchased from the web store.
AS Pajo acts in accordance with the general delivery conditions of the printing industry. The general delivery conditions of the Association of the Estonian Printing and Packaging Industry (ETPL) are subject to copyright and apply exclusively to the members of the Association of the Estonian Printing and Packaging Industry (confirmed at the ETPL council meeting on 15 April 2016).

Products sold at the web store are displayed with a price. Value-added tax and the cost of delivery will be added separately. All prices for items sold in the web store are in euros. A reply, including additions, limitations, or proposals, sent to a client’s offer does not bind the executer in any way, but is merely considered a counteroffer. The contents of an offer are confidential and may not be used for other purposes and personal interests by neither party, nor be disclosed to a third party.

The cost of delivery depends on the location of the client and the means of delivery.
Information on the products is included with each item at the web store.
Finalising an order
For ordering, add the suitable item to your shopping cart. To finalise the order, fill in the required data fields and choose a suitable means of delivery. The price for your order will then be displayed and you can choose any of the following safe payment methods:
Estonian bank links: Swedbank, SEB, Luminor, LHV;
‘Pay later’ solutions: Slice in 3, Liisi ID, Finora credit;
Visa/Mastercard payments;
Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki;
Latvian bank links: Swedbank, SEB, Citadele, and Luminor;
Lithuanian bank links: Swedbank, SEB, and Luminor.
NB! When paying via a bank link, make sure to click ‘Return to merchant’ after finishing the transaction. Payments are mediated by Maksekeskus AS. Each payment is concluded in a safe environment outside of the web store: a safe bank environment when you pay via a bank link or the safe Maksekeskus AS environment when you pay with a credit card. The vendor does not have access to any banking or credit card data of the client. The contract enters into force when the required sum is transferred to the bank account of the web store.
The owner of the web store is the controller of personal data and will forward the personal data that is required to conclude a transfer to the processor, Maksekeskus AS.

Delivery
Products are delivered to any Member Sate of the European Union.
A client has the following options for receiving an order: pick up the order personally, order the products with a courier, or have the order delivered to a parcel terminal.
Delivery partners of AS Pajo are HRX, DSV, and OMNIVA.
The cost of delivery is paid by the client, relevant pricing information is displayed alongside the means of delivery.
In Estonia, orders are generally delivered to a required destination in a few of workdays to one week as of the sales contract entering into force. Outside of Estonia, an order is delivered within 5–10 calendar days.
Under exceptional circumstances, AS Pajo has the right to deliver an order in 45 calendar days.
A client is obligated to accept the work in the agreed time and place. If a client violates this obligation, the executer has a right to claim settlement for relevant costs. If a client fails to accept the work in 90 days as of the expiry of the agreed date, then the executer has a right to utilise the work and demand compensation from the client for the caused damage.

Right of withdrawal
All products offered on the web site of AS Pajo are prepared pursuant to a client’s instructions. For that reason, the right of withdrawal as referred to in Subsection 53(4) of the Law of Obligations Act does not apply to our products.

Right to file a complaint
The web store is responsible for all non-compliances and deficiencies that may occur in comparison to the sales contract on any products sold to a client, provided they existed upon delivery to the client.
Both parties are responsible for all direct and documented damage caused to the other party as a result of not performing the contract. The parties are not responsible for any indirect damage caused to the other party (loss of profit, interference of economic activities, etc.).
If a client discovers a deficiency, they have a right to contact the web store within 8 days after discovering the deficiency by sending a letter to printshop@pajoprint.eu or calling +372 5029 841.
The executer is not responsible for any non-compliances of the work compared to the conditions of contract if they were caused by defective materials or inaccurate instructions provided by the client. Insignificant differences in the result of the agreed work is not grounds for cancelling or withdrawing from the contract.
The web store is not responsible for any deficiencies caused to a product after delivery to the client.
If any products purchased from the web store have deficiencies that the store is responsible for, it will fix or replace the defective products.
The web store will respond to a complaint in 15 days in writing or in a format which can be reproduced in writing.

Direct marketing and processing of personal data
All personal data provided by a client will be used by the web store solely for the purpose of processing and delivering the order. The web store will forward the personal data to the delivery service provider for the purposes of delivering the products.
The web store will send newsletters and offers to the e-mail address of a client only if the client requested so by entering their e-mail address on the web site and confirming their wish to receive the messages of direct marketing.
A client can refuse the offers and newsletters via e-mail at all times by informing us thusly via an e-mail or following the instructions in the e-mail of offers.

Settling disputes
If a client has any complaints about the web store, these can be filed via an e-mail to printshop@pajoprint.eu or by phone +372 5029 841.
If a client and the web store are unable to reach an agreement, then a client who is a natural person can turn to the Consumer Disputes Committee. Procedural conditions and applications are available here. It is in the jurisdiction of the Consumer Disputes Committee to solve the disputes deriving from the contract between the client and the web store. The Committee processes consumer complaints free of charge.
If the executer does not agree with the complaints on non-compliances of their work filed by a client, then the parties can request an expert opinion from an independent expert (turning to the expert committee of the ETPL whose membership is acceptable to both parties).
A client can also turn to a European Union consumer disputes platform.
Using the example does not guarantee success in consumer disputes.
If the executer and a client who is a natural person are unable to reach an agreement, then the disputes are settled in the Harju County Court.

Other provisions
If legislation in force in the Republic of Estonia require a mandatory transfer of specific individual printing products (hereinafter the ‘legal deposit copies’) to libraries or other institutions, then the executer will prepare the legal deposit copies pursuant to the number fixed in the contract at the expense of the client and deliver them to relevant institutions. The price of legal deposit copies is fixed in the offer of the executor.
The obligation to submit the original materials (a printing file) of the works to a relevant institution as required by legislation in force in the Republic of Estonia lies with the client, unless otherwise agreed on by the parties.