PAJOPRINT SALES AND DELIVERY TERMS

The owner of the webshop pajoprint.eu (hereinafter the Webshop) is AS Pajo (registry code 10248356), located at Pärnu mnt 58, Sindi, Tori parish, Pärnu County, 86703.

Updated – 06.05.2020

1. Definitions

Contractor – AS Pajo

Customer – a natural or legal person ordering works, products or services from AS Pajo

Party / Parties – AS Pajo and the Customer individually or jointly

Works – all works, products and services ordered by the Customer from AS Pajo

Offer – an offer within the meaning of the Law of Obligations Act. An offer is a proposal to conclude a contract which is sufficiently definite and expresses the intention of the offeror to be legally bound upon acceptance.

Order – Unless otherwise agreed in the contract concluded between the Customer and the Contractor, the Parties shall be governed by these Terms. In the event of a conflict between these Terms and a special agreement, the provisions of the special agreement shall prevail. Any agreement deviating from these Terms must be concluded in written form or in a form reproducible in writing. Failure to comply with the form requirement renders such agreement void.

2. Validity of the sales contract, product and price information

2.1. These sales and delivery terms apply to purchases of goods and services made via the Webshop and to written orders.

2.2. Prices of products sold in the Webshop are indicated next to the products. All prices are in euros and are subject to VAT and delivery charges. For goods and services not listed in the Webshop, the Contractor provides an offer in a form reproducible in writing.

2.3. A response to an offer containing additions, limitations or proposals shall be considered a counter-offer by the Customer and shall not bind the Contractor.

2.4. Acceptance of an offer, i.e. submission of an Order, must be made in a form reproducible in writing.

2.5. If mock-ups or samples are ordered from the Contractor that are not part of a standard offer, the Customer shall reimburse the related costs (according to the price list or prepared calculation), even if the Customer later withdraws from the order.

2.6. The content of the offer is confidential. The Parties have no right to use it for other purposes or disclose it to third parties.

2.7. Upon acceptance of the offer, the contract between the Parties shall be deemed concluded. In matters not regulated by the offer, the Parties shall follow these Terms unless otherwise agreed.

2.8. The description of goods and technical information are provided in the Webshop or in a written offer. The offer includes the price and payment terms and indicates whether the price includes VAT.

2.9. The Contractor has the right to add justified additional costs to the agreed price if the Customer has been promptly notified of their occurrence and has not objected within a reasonable time.

2.10. Unless otherwise agreed, the Customer arranges the transport of the works and bears the related transport and storage costs.

2.11. The Contractor does not check the content, spelling or design compliance of print files submitted by the Customer unless separately agreed.

3. Ordering and payment

3.1. An Order is submitted either via the Webshop or in a form reproducible in writing. To place an order via the Webshop, the Customer must add the desired products to the cart, fill in the required data fields and select a suitable delivery method. A written order must contain at least a description of the goods or services ordered, quantity, Customer details and other necessary conditions for fulfilling the order.

3.2. In the case of orders placed in the Webshop, the total amount of the Order is displayed, which can be paid via the following payment methods:

Estonian bank links: Swedbank, SEB, Luminor, LHV
“Pay later” solutions: Slice in 3, Liisi ID, Finora credit
Card payments: Visa, Mastercard
Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
Latvian bank links: Swedbank, SEB, Citadele, Luminor
Lithuanian bank links: Swedbank, SEB, Luminor

NB! When paying via a bank link, the button “Return to merchant” must be clicked on the bank page.

3.3. In the case of written orders, payment is made based on an invoice issued by the Contractor or another payment method agreed between the Parties.

3.4. Payments are processed by Maksekeskus AS. Payment takes place outside the Webshop in a secure environment. The seller does not have access to the Customer’s bank or credit card details.

3.5. The sales contract is considered concluded and effective at the moment the Customer confirms the Order in the Webshop or in a form reproducible in writing, regardless of whether payment has been received at that moment, unless otherwise agreed.

3.6. If the Order is paid in advance, the Contractor has the right to begin fulfilling the Order after payment has been received, unless otherwise agreed.

3.7. If the Order is paid by invoice, the Customer undertakes to pay the amount indicated on the invoice by the due date stated therein.

3.8. The Contractor has the right to require prepayment, set a credit limit for the Customer or suspend fulfilment of the Order until payment is received if there is a valid reason, in particular the Customer’s previous delay in payment or doubt about the Customer’s solvency.

3.9. The owner of the Webshop is the controller of personal data. Data necessary for making payments is transmitted to the respective service provider when using a selected payment method. Payments via bank links and card payments are processed by Maksekeskus AS. In the case of invoice payment, payment is made directly to the Contractor’s bank account.

3.10. The late payment interest rate is 0.05% of the outstanding amount for each day of delay.

4. Performance of orders/works, delivery and acceptance

4.1. In performing the Works, the Parties shall be guided by the relevant provisions of the Law of Obligations Act.

4.2. Delivery and acceptance of the Works shall take place by signing a delivery-acceptance report or a delivery note, unless otherwise agreed.

4.3. The Work shall be deemed delivered to the Customer even if the Customer has not accepted the Work or signed the relevant document within 5 days from the agreed time of acceptance.

4.4. The Customer is obliged to accept the Work within 14 calendar days from the agreed delivery time, unless otherwise agreed. In the event of a breach, the Contractor has the right to demand compensation for related costs.

4.5. If the Customer does not accept the Work within 90 calendar days from the agreed deadline, the Contractor has the right to dispose of the Work and claim compensation for the damage incurred.

4.6. Goods are delivered within the member states of the European Union.

4.7. The Customer may choose between the following delivery methods:

collection by the Customer
courier service
parcel machine

4.8. The Contractor uses, among others, HRX, DSV and Omniva as delivery partners.

4.9. Shipping costs are borne by the Customer. The relevant pricing is displayed during checkout or provided in the offer.

4.10. Delivery within Estonia generally takes place within 1 working day to 1 week from the entry into force of the contract. Outside Estonia, delivery generally takes 1–10 calendar days.

4.11. In exceptional cases, the Contractor has the right to deliver the goods within up to 40 calendar days.

5. Right of withdrawal

5.1. All products offered in the Webshop of AS Pajo are manufactured based on the conditions provided by the Customer.

5.2. In accordance with § 53 (4) of the Law of Obligations Act, the right of withdrawal and return does not apply to such products.

6. Submission of complaints

6.1. The Contractor is liable for non-conformity of the Works with contractual conditions if the defect existed at the time of delivery.

6.2. The Parties are liable to each other for direct damage caused by breach of contract to the extent proven by documents. No liability is assumed for indirect damage (including lost profit or disruption of economic activities).

6.3. Complaints must be submitted in a form reproducible in writing to the Contractor’s contact details. The obligation to submit a complaint must be proven by the person submitting it.

6.4. Complaints related to the quality of the Works must be submitted no later than 7 calendar days from the acceptance of the Work or from the moment it is deemed accepted pursuant to clause 4.3.

6.5. Upon discovery of a defect, the Customer is obliged to notify the Contractor immediately and provide a description of the defect.

6.6. The Contractor is not liable for defects caused by errors in materials provided by the Customer or inaccurate instructions. Minor deviations do not constitute grounds for withdrawal from the contract or for claims.

6.7. The Contractor is not liable for defects arising after the Work has been delivered to the Customer.

6.8. If the Work does not comply with the contract and the defect is the responsibility of the Contractor, the Contractor shall correct the defect or replace the Work within a reasonable time.

6.9. Return of non-conforming Work shall take place by agreement of the Parties or at the request of the Contractor. The Customer must return the Work within 14 calendar days.

6.10. Returns shall be documented with a return report (Return Act). Signing it does not mean acceptance of the complaint by the Contractor.

6.11. If the Contractor does not agree with the complaint, it shall notify the Customer within a reasonable time after review.

6.12. The Contractor shall respond to the complaint within 15 calendar days.

7. Direct marketing and personal data processing

7.1. The Webshop uses personal data only for order processing and delivery.

7.2. Personal data is transferred to logistics providers only for delivery purposes.

7.3. Newsletters and offers are sent only with the Customer’s consent.

7.4. The Customer may unsubscribe at any time.

8. Dispute resolution

8.1. Complaints should be sent to printshop@pajoprint.eu or +372 5029 841.

8.2. If no agreement is reached, a consumer may обратиться to the consumer dispute committee. The procedure is free of charge.

8.3. By agreement, an independent expert opinion may be ordered (ETPL expert committee).

8.4. The Customer may also use the EU dispute resolution platform.

8.5. Disputes between legal entities are resolved in Harju County Court.

9. Other provisions

9.1. If the law requires deposit copies of printed materials, the Contractor shall produce them at the Customer’s expense and deliver them to the relevant authorities.

9.2. The obligation to submit print files to state authorities lies with the Customer unless otherwise agreed.